Assistant Director/Senior Manager, Service Excellence Office — National Library Board
Semi-Government⏰ Deadline: 27 Nov 2026
| Authority / Company | National Library Board |
|---|---|
| Job title | Assistant Director/Senior Manager, Service Excellence Office — National Library Board |
| Vacancies | Not stated |
| Salary | Not stated |
| Eligibility | 5 to 12 years of relevant experience in service excellence, customer experience, quality service management, service transformation or related fields, preferably with experience leading teams and cross-functional initiatives; good understanding of service excellence, quality service management and customer experience principles; strong analytical and problem-solving skills; familiarity with service design, customer journey mapping, customer research or other human-centred approaches an advantage; strong leadership, communication, stakeholder engagement and influencing skills; strategic and systems-level thinking, sound judgement, empathy and sensitivity to the needs of diverse customer segments. |
| Application deadline | 27 November 2026 |
| Job location | Singapore |
| Official source | Careers@Gov (National Library Board) |
How to apply
Apply online via the official Careers@Gov portal before the closing date of 27 November 2026; the successful applicant will be appointed on an initial two-year contract; work location is the National Library Building.
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Apply on the official site →
Always apply through the official link above. Abloom Jobs never collects applications or fees.
Apply on the official site →
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